Refund Policy

This policy outlines our approach to refunds and cancellations for Layer Gallery subscriptions.

Refund Policy

Due to the digital nature of our service and the immediate access provided upon subscription, we generally do not offer refunds for subscription payments.

We encourage you to explore the free tier before subscribing to ensure Layer Gallery meets your needs.

Exceptions

We may consider refunds in the following circumstances:

• Billing errors: If you were charged incorrectly or multiple times
• Technical issues: If a significant service outage prevented you from using the service
• Accidental purchase: If you contact us within 24 hours of an unintended subscription

All refund requests are reviewed on a case-by-case basis at our discretion.

How to Cancel Your Subscription

You can cancel your subscription at any time. Here's how:

1. Go to your Account Settings
2. Click on "Manage Subscription"
3. Follow the prompts in the Stripe Customer Portal to cancel

Alternatively, you can email support@layergallery.com and we'll cancel your subscription for you.

What Happens When You Cancel

• Your subscription remains active until the end of your current billing period
• You retain full access to subscriber features until that date
• Your account reverts to the free tier after the billing period ends
• Your saved collections and data remain accessible on the free tier
• You will not be charged again unless you resubscribe

Billing Disputes

If you believe there has been a billing error or have concerns about a charge, please contact us at support@layergallery.com before initiating a dispute with your bank or payment provider.

We're committed to resolving billing issues quickly and fairly. Most concerns can be addressed within 1-2 business days.

Questions?

If you have any questions about this policy or need assistance with your subscription, please contact us at support@layergallery.com.